Once an order is placed, shipping will be handled within 4 to 6 business days. All orders shipped within the Continental United States are shipped via UPS and USPS. Once an order has been shipped, an automatic confirmation will be sent via e-mail by the carrier. If an item arrives damaged, please inform our company immediately. Our priority is to keep all our customers happy and feel valued, therefore we will do what we can possible to remedy any damaged products. All International shipping time frames will vary, as shipping policies and restrictions differ from country to country.
Return Policy -
Due to the uniqueness of our products, we do not accept returns and or exchanges, all sales are final. Damaged items upon arrival will need to be reported to our company within 5 days via e-mail with photos of damaged item and description. Each situation will be handled on a case by case basis. We greatly value our customers and take much pride in offering handcrafted products. Our wish is for our customers to love their Roe & Bella products indefinitely.
Care & Handling -
Each piece is treated with a food grade mineral oil and is ready for immediate use. Do not soak in water, wash in dish washer or use abrasive cleaning methods. For cleaning we recommend using a mixture of light soap and water, then rinsing, followed by drying with hand towel. After cleaning and drying the board we highly recommend applying any food safe board wax, oils or conditioners, such as used for cutting boards/butcher blocks, to help lengthen the life and appearance of your product after each use.
Custom Orders/Collaborations -
For custom orders or collaborations please contact us via email at firstname.lastname@example.org.